Our Policies

Below you will find important information on the following: Privacy Policy | Your Rights | Complaints | Client Responsibilities | Rescheduling and Cancelation Policy 

Notice of Privacy Practice

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU GET ACCESS TO THIS INFORMATION.

Lucy Hayhurst and Kristen Norton, Registered Dietitians, provide healthcare to patients. The information regarding the privacy practices in this notice will be followed by:

• Any health care professional in this office who treats you.

• All departments including our business office.

• All employees and interns.

• Any business associate with who I share health information.

You will also be asked to acknowledge in writing a receipt of this notice. We are committed to protecting medical information about you. We create a record of the care and services you receive to provide quality care and to comply with legal requirements. This notice applies to all the records of your care that we maintain. By law, I am required to:

• Keep medical information about you private.

• Give you this notice of our legal duties and privacy practices with respect to medical information about you.

• Follow the terms of the notice that is currently in effect.

We may change our policies at any time. Changes will apply to medical information we already hold and to the future information after the changes occur. Before we make a significant change to our policies, we will alter our notice and post the new notice for public view. You can receive a copy of the notice at any time.

I may use and disclose medical information about you for any purpose regarding your treatment; to obtain payment for treatment (such as sending billing information to your insurance company), and for health care operations (such as comparing practice patterns to improve treatment methods).

We may use and disclose medical information about you without your prior authorization for several other reasons, subject to certain requirements: for public health purposes, abuse or neglect reporting, health oversight audits or inspections, research studies, worker’s compensation purposes, and emergencies. I will also disclose medical information when required by law (such as in response to valid judicial or administrative orders).

We also may contact you for appointment reminders, or tell you about or recommend possible treatment options, alternatives, and/or health-related benefits that may be of interest to you.

We may disclose medical information about you to a friend or family member who is involved with your medical care. We will ask for your written authorization before using or disclosing medical information about you in any other situation not covered by this notice. If you chose to authorize use or disclosure you can later revoke that authorization by notifying us in writing of your decision.

Your Rights Regarding Personal Medical Information

In most cases, you have the right to look at or get a copy of medical information that I use to make decisions about your care, after submitting a written request. We may charge a fee for the cost of copying, mailing, or related supplies. If we deny your request to review or obtain a copy of your medical record, you may submit a written request for a review of that decision.

If you think that information in your record is incomplete or incorrect you have the right to request that I correct the records by submitting a written request that I amend them. I would deny the request in cases when the information was not created by me, not part of the information maintained by me, or if I determine that the record was accurate. You may appeal in writing, a decision not to amend your record.

You have the right to a listing of those instances where I have disclosed medical information about you, other than where you specifically authorized the disclosure. You must submit a written request stating the time period desired for the accounting, which must be less than a six-month period and starting after November 1, 2015. The first disclosure list in a 12-month period is free. I will inform you before you incur charges for a subsequent list.

You have a right to a paper copy of this notice.

You have the right to request that medical information about you be communicated to you in a confidential manner, such as sending mail to an address other than your home, by notifying me in writing.

You may request in writing that I do not use or disclose your medical information for treatment, payment, or healthcare operations or to persons involved in your care except when specifically authorized by you, when required by law, or in an emergency. I am not legally required to accept your request, but will consider it and inform you of my decision.

All written requests or appeals should be submitted to our Privacy Officer, Lucy Hayhurst.

Complaints

If you are concerned that your privacy rights may have been violated, or you disagree with a decision I made about access to your records, you may contact our Privacy Officer, Lucy Hayhurst.

Finally, you may send a written complaint to the U.S. Department of Human Services Office of Civil Rights. I will be happy to provide the address.

Under no circumstances will you be retaliated against or penalized in any way.

Client Responsibilities:

You are responsible for notifying your nutrition provider with at least 24-hour notice if you need to make changes to the appointment.

You are responsible for verifying your insurance benefits and paying any amount of the billed rate that is not covered by your insurance company.

You are responsible for communicating with your nutrition provider regarding any questions, concerns, expectations, or requests. You can reach your provider through email and phone calls. Note: text messages are not secure and we do not advice sharing private medical information.

Rescheduling and Cancelation Policy:

We understand that sometimes our busy work schedules get in the way. In order to avoid getting charged a cancellation fee, please contact us at least 24 hours in advance to cancel/reschedule your appointment. 

If 24 hours notice is not provided, a fee of $50.00 will be charged to you.

Thank you for your cooperation.

HIPPA Privacy Policy 

Notice of Privacy Practice

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU GET ACCESS TO THIS INFORMATION.

Lucy Hayhurst, Registered Dietitian, provides health care to patients. The information regarding the privacy practices in this notice will be followed by:

•Any health care professional in this office who treats you.

•All departments including my business office.

•All employees and interns. 

•Any business associate with who I share health information.

You will also be asked to acknowledge in writing receipt of this notice.

I am committed to protecting medical information about you. I create a record of the care and services you receive to provide quality care and to comply with legal requirements. This notice applies to all the records of your care that we maintain. By law, I am required to:

•Keep medical information about you private.

•Give you this notice of our legal duties and privacy practices with respect to medical information about you.

•Follow the terms of the notice that is currently in effect.

I may change our policies at any time. Changes will apply to medical information we already hold and to the future information after the changes occur. Before I make significant change to our policies, I will alter our notice and post the new notice for public view. You can receive a copy of the notice at any time.

I may use and disclose medical information about you for any purpose regarding your treatment; to obtain payment for treatment (such as sending billing information to your insurance company or Medicare), and for health care operations (such as comparing practice patterns to improve treatment methods).

I may use and disclose medical information about you without your prior authorization for several other reasons, subject to certain requirements: for public health purposes, abuse or neglect reporting, health oversight audits or inspections, research studies, worker’s compensation purposes, and emergencies. I will also disclose medical information when required by law (such as in response to valid judicial or administrative orders).

I also may contact you for appointment reminders, or tell you about or recommend possible treatment options, alternatives, and/or health related benefits that may be of interest to you.

We may disclose medical information about you to a friend or family member who is involved with your medical care. We will ask for your written authorization before using or disclosing medical information about you in any other situation not covered by this notice. If you chose to authorize use or disclosure you can later revoke that authorization by notifying us in writing of your decision.

Your Rights Regarding Personal Medical Information

In most cases you have the right to look at or get a copy of medical information that I use to make decisions about your care, after submitting a written request. I may charge a fee for the cost of copying, mailing, or related supplies. If I deny your request to review or obtain a copy of your medical record, you may submit a written request for a review of that decision.

If you think that information in your record is incomplete or incorrect you have the right to request that I correct the records by submitting a written request that I amend them. I would deny the request in cases when the information was not created by me, not part of the information maintained by me, or if I determine that the record was accurate. You may appeal in writing, a decision not to amend your record.

You have the right to a listing of those instances where I have disclosed medical information about you, other than where you specifically authorized the disclosure. You must submit a written request stating the time period desired for the accounting, which must be less than a six-month period and starting after November 1, 2015. The first disclosure list in a 12-month period is free. I will inform you before you incur charges for a subsequent list.

You have a right to a paper copy of this notice.

You have the right to request that medical information about you be communicated to you in a confidential manner, such as sending mail to an address other than your home, by notifying me in writing.

You may request in writing that I not use or disclose your medical information for treatment, payment, or health care operations or to persons involved in your care except when specifically authorized by you, when required by law, or in an emergency. I am not legally required to accept your request, but will consider it and inform you of my decision.

All written requests or appeals should be submitted to my Privacy Officer.

Complaints

If you are concerned that your privacy rights may have been violated, or you disagree with a decision I made about access to your records, you may contact my Privacy Officer.

Finally, you may send a written complaint to the U.S. Department of Human Services Office of Civil Rights. I will be happy to provide the address.

Under no circumstances will you be retaliated against or penalized in any way.